FAQ

Frequently Asked Questions

Where are your products made?

Our garments are sourced from trusted manufacturing partners and individually hand finished, branded, quality inspected, and packed in New York City.

Why might my garment look slightly different from the photos?

Many of our products undergo garment dyeing and specialty finishing processes. Because of this, slight variations in color, wash, texture, and overall appearance are natural and make each garment unique.

Colors may also appear slightly different depending on your monitor or mobile device settings.

How do your garments fit?

Each product page includes a detailed Size Guide to help you find your best fit. Please review it carefully before placing your order, as all sales are final.

Will sold-out items be restocked?

Most JITS•SPLY releases are produced in limited quantities. Once a style or size sells out, it may not be restocked. While select products may return in the future, we recommend purchasing while your size is available.

Can I cancel or modify my order after it's placed?

We begin processing orders quickly to ensure timely shipping. Because of this, we cannot guarantee changes or cancellations once an order has been placed. If you need assistance, contact us as soon as possible and we'll do our best to help before your order ships.

Can I return or exchange my order?

No. All sales are final.

Because every garment is individually hand finished, branded, quality inspected, and packed in New York City, we do not accept returns, exchanges, or cancellations once an order has been placed.

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery so we can make it right.

When will my order ship?

Orders are typically processed within 2–5 business days. Once your order ships, you'll receive a confirmation email with tracking information.

Please allow additional processing time during product launches, holidays, or limited releases.

Where do you ship?

At this time, we ship within the United States only.

We're working toward expanding to international shipping in the future.

How should I care for my garment?

To help preserve the quality and finish of your garment:

  • Machine wash cold with like colors.

  • Turn the garment inside out before washing.

  • Use mild detergent.

  • Do not bleach.

  • Tumble dry low or hang dry.

  • Do not iron directly over printed, PVC, or branded areas.

Following these care instructions will help maintain the garment's appearance over time.

I entered the wrong shipping address. Can I change it?

If your order has not yet shipped, contact us as soon as possible and we'll do our best to update your shipping address.

Once an order has shipped, we are unable to make changes.

My package shows as delivered, but I can't find it?

Please check around your property, with neighbors, or your building's mailroom.

If your package still cannot be located, please contact the shipping carrier directly. Once a package has been marked as delivered by the carrier, JITS•SPLY is not responsible for lost or stolen packages.

How can I stay updated on new releases?

The best way to stay informed is to subscribe to our email list and follow JITS•SPLY on social media. Subscribers receive updates on new releases, restocks, and exclusive drops.

Product Disclaimer

Each JITS•SPLY garment is individually hand finished in New York City using custom branding and specialty finishing techniques.

Due to the garment dyeing process, slight variations in color, shade, texture, and wash are natural characteristics of the product. No two garments are exactly alike, and these differences are not considered defects.

Actual product colors may also vary slightly due to individual monitor and mobile device display settings.

Return Policy

ALL SALES ARE FINAL.

Every JITS•SPLY garment is individually hand finished, branded, quality inspected, and packed in New York City.

For this reason, we do not accept returns, exchanges, or cancellations.

Please review your size, color selection, and shipping information carefully before completing your purchase.

The only exceptions are items that arrive damaged or if you receive an incorrect product. In either case, please contact us within 7 days of delivery with your order number and photos so we can resolve the issue promptly.